Welcome to Yocale’s frequently asked questions. Browse at your leisure!

How do I change the email account I used to register?

A. Need to update the original email you registered with? From your email pull down menu, select Account > Change Email:


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2. Go ahead and enter your new email address and current password. Click on Change Email Address.

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How can I change my password?

A. Navigate to your email drop down bar, you will see the following options. Under Account, select “Change Password”:

How to categorize my services and resources?

A. For your online booking widget, you can categorize your services under the widget setting page. Navigate to Tools -> Business Tools -> Widget Settings -> Services Customization. Under “Default service sorting” you can default your services by: 

How do we assign an admin to control and see every staff’s booking details?

A. This feature is called “SUPER ADMIN” and it is a (special account) that our team can enable in the backend for you. Contact us to set this up for your business.

How do I remove a staff member?

A. On the people’s page > Select the Remove button of the staff member you would like to remove. FYI – to remove a provider, you must do the following:

I don’t have a physical address. How do I set up On-Site Appointments?

A. If you don’t have a physical business and would like to offer on-site appointments, Contact us to help you set up.

Does Yocale have an application we can download from the App Store or Android Play?

A. We are proud to have designed software with a progressive mobile application that systematically modifies a plethora of tech devices including tablets, iPhones, Android, and more.

Add Yocale to Home Screen for Quick Access on Mobile. Depending on your device, there are various ways for Yocale to respond like a mobile application. Let’s explore our options.

Adding Yocale Webpage Icon to Your iPhone Home Screen (IOS)

You can add a bookmark to access the web page, but it’s most efficient to add a shortcut directly on the home screen.

  1. Maneuver over to your Yocale account and you will see the arrow icon at the bottom of your iPhone screen.
  2. Once you click on that icon, you will see “Add to Home Screen”

Once you add the web page to your home screen, the website icon will appear on your home screen for quick accessibility.

Add Yocale Webpage Icon to Your Android Home Screen (Chrome)

To add Yocale to your home screen using Android, follow these simple steps:

  1. Launch the “Chrome” app.
  2. Open the website or web page you want to pin to your home screen.
  3. Tap the menu icon (3 dots in the upper right-hand corner) and tap add to the home screen.
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For further personalization and organization, you can edit the name for the shortcut Yocale webpage on your home screen. Whichever device you need to use to operate your day-to-day business, rest assured Yocale is responsive with all your tech gadgets.